Police Control Room

Police Control Room Gurugram is one of the first Modern Computerised Control Rooms in Haryana. All calls made to 100 are fully recorded. In addition to this, the Police Control Room Gurugram has got following facilities to serve the people better:

Dial 100 System

A call made by dialing 100 from any landline or mobile phone of any telecom service provider will be received at Police Control Room on which immediate action will be proceeded or the call’s detailed information is filled in predefined form and is submitted to the higher authorities through In-Charge, Control Room. Two Primary Rate Interface ( PRI) Nos. 2223968 with 30 channels and 5 Analogue phone numbers 2305136,37,39,40,45 of BSNL are taken to make the ‘Dial 100’ service more efficient. All the above said numbers are attached with the terminals of M/s ORG and M/s Thunderbird Industries Private Limited. Calls received at Police Control Room and their proceedings are monitored all 24 hrs through these systems and a detailed report is generated on the received calls and their proceedings. Nearly 2100/2200 calls are passed to the terminals of ORG and M/s Thunderbird. Total 10 terminals are attached to the ‘Dial 100’ system out of this five computer terminals are attached with M/s ORG’s System and five computer terminals are attached with M/s Thunderbird’s System. Total 38 Police personnel are deputed on ‘Dial 100’ system. At least one in-charge and 12 police personnel are deputed on duty for each shift.

SMS Service

SMS sent to the number 0124100 from any landline or mobile phone of any telecom service provider will be received at Police Control Room. A confirmation SMS is sent back to the sender with a complaint number. The sender can get the status of the complaint using this Complaint number. One computer terminal for ORG systems is installed at Police Control Room for this purpose and 3 police personnel are deputed on this task. One police officer is deputed for this task on each shift. This facility is not available for Reliance mobile users.

Women Helpline

Two Women Police Personnel are deputed on ‘Women Help Line No. 1091 at Gurgoan Police Control Room. And one Lady Police Officer is deputed on each shift all the time. But the calls received on this number are very less.

Senior Citizens Helpline

Two Women Police Personnel who are deputed on ‘Women Help Line No. 1091 at Gurgoan Police Control Room also attends the calls received at Senior Citizens Helpline No. 2221559. But the calls received on this number are very less.

1090 (Toll Free) - To give information about Suspicious persons/activities

Citizens can dial 1090 to inform the Police Control Room regarding any suspect/movement. The police personnel deputed on SMS system attend these calls.

Automatic Vehicle Location System ( AVLS)/ GPRS based Vehicle Tracking System( VTS) provided by ORG

ORGs GPRS based VTS is installed on 110 Vehicles of Gurgoan Police. Out of these 110 vehicles, 42 Vehicles are PCR Vans and 40 are Rider Motorcycles and 23 are SHO Mobile vehicles.

Wireless Communication Network

There are two types of Wireless Communication Network systems installed at Gurgoan Police Control Room.

VHF Communication System

Currently there are 259 VHF sets with 20W capacity and 426 sets with 2W capacity and one charger and 2 batteries available at Gurgoan district. To make the VHF communication more efficient, an Antenna is installed at all police stations under Gurgoan district police control room and Gurgoan district and one Repeater Traffic Channel installed at District Police Gurgoan control room. Five Police Personnel are deputed at Telecom Wing on VHF communication System. VHF Communication system works on Simplex Technique through which the message from single person can be transmitted at a time. District VHF Communication System Working Frequency Channel No. 27 has been allotted with 162.7 MHz and Channel No. 12 has been allotted with 158.075 Megahertz. For Inter District VHF Communication System Working Frequency Transmission 163.850 Megahertz has been allotted and for receiving purpose 159.100Megahertz has been allotted.

Digital Radio Trunking System or TETRA System

To make the Wireless Communication System more efficient in Gurgoan district, total 212 TETRA Sets are available. Out of which 100 sets are with 1W capacity and rest 112 Sets are with 10W capacity. Out of total 45 PCR Vans of Gurgoan District Police, 35 PCR Vans have 10 W capacity TETRA Sets. Rest of 7 PCR Vans have 1W capacity walkie-talkie TETRA sets. Stations at Gurgoan District East and West Zone such as Police Station DLFS-2, Sector -22, Sector-29, Sector-40, Drahr station, Civil Line Station, station at Sector 10 have 10 W capacity TETRA sets and all main stations at East and West zone are given 1W capacity walkie-talkie TETRA sets.

Note - List of 10W capacity and 1W capacity walkie-talkies allotted to the Gurgoan district is given in Annexure-I. List of Gurgoan District vehicles in which VHF sets, VTS, GPRS sets and 10W Sets are installed is given in Annexure –II and Annexure III.

SWAN/ WAN System

17 police stations and the office of the ACP are connected with Police Control Room, Gurgoan through WAN/ SWAN of BSNL leased lines. And 6 police stations are interconnected with ISDN line and are connected with the District head office and Police head quarters. 8 police personnel are deputed at ¼ telecom wing for SWAN/ WAN. Two police personnel will be deputed on each shift.

Polnet/Fax Facility

At the Police Control Room-Gurgoan the information is exchanged through Polnet. Four police personnel are deputed on Polnet and one police officer is deputed on each shift. There is one Fax Machine with Fax no 2320100, at Police Control Room Gurgoan, which is provided by the Gurgoan District Police. This Fax machine will be under the supervision of the in-charge, Police Control Room, Gurgoan. And all received important Faxes will be faxed to the respective higher authorities.

Server Room

Police Control Room, Gurgoan has separate Server room, which as total 9 servers. ORG Dial 100, computer terminals are installed on 4 servers. 4 servers of M/s Thunderbird Industries are maintained by HCL Company. Dial 100 system is installed on 5 computer terminals. And Gurgoan Police Website data is available on these servers. One separate server is allotted for SWAN/ WAN facility.

Power Backup

One Power Backup Room is setup at Gurgoan Police Control Room with UPS capacity as 6 KVA. Servers with Dial 100 system are all attached with on this UPS. There is on UPS with 6 KVA capacity, on which Dial 100 System, computer terminals are attached. One UPS with 2 KVA capacity is setup to which all other terminals of Police Control Room are attached. Apart from this there is one Invertor with 12 V capacity to regulate the current flow. And there is one Battery bank with 47 batteries, one Regulated DC Power Supply BUS bar and one Diesel Generator Set with 63 KVA capacity with Automatic Mains Failure ( AMF) installed on 15-09-2009 to manage the interrupted power supply at Gurgoan Police Control Room. 6 KVA Capacity UPS on which Dial 100 computer terminals are attached and 2 KVA Capacity UPS on which other computer terminals of Police control Room are attached are not working and are not in reparable position.

List of Important Telephone Numbers

If any complication occurs at Gurgoan Police Control Room, related person/officer through whom the situation can be regretted.

No. of personnel deputed at Gurgoan Police Control Room is as follows: